Refund policy

DUO MODERN Refund, Return & Replacement Policy

At DUO MODERN, our products are made to order. Please review product descriptions, sizing charts, colors, and other details carefully before completing your purchase.

Returns and Exchanges

We generally do not accept returns or exchanges for buyer's remorse, incorrect size or color selections, or changes of mind. Please check your order details before purchasing.

Because our products are made to order, we ask customers to contact us promptly if an item arrives with a manufacturing defect, printing error, shipping damage, or if the wrong item was received.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery at brandy@abrandyexperience.com.

Please include your order number and clear photographs showing the issue. We may request additional information when reasonably necessary to assess your claim.

If your claim is approved, DUO MODERN will arrange an appropriate resolution, which may include a replacement of the original item at no additional charge. We will explain the available resolution when we respond to your request.

Please do not discard or return an item unless we provide instructions.

Non-Returnable Items

Except where required by applicable law, we generally do not accept returns or exchanges for:

  • Items that have been worn or washed

  • Incorrect sizes or colors selected by the customer

  • Personalized or custom-made products

  • Sale items and gift cards

These exclusions do not remove any rights you may have under applicable consumer protection laws.

Returns Address

If a return is specifically authorized, we will provide return instructions.

DUO MODERN

200 N Vineyard Blvd, Suite A325

Honolulu, HI 96817

Please do not send returns to this address without authorization.

Contact Us

For questions about returns, replacements, or an order issue, contact:

Email: brandy@abrandyexperience.com
Phone: 808-321-7615

Applicable Consumer Rights

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited. Additional rights may apply depending on your location and the nature of your purchase.